Most companies describe what they will build. For a health company the more informative list is the other one, because every item on it is revenue someone offered and we did not take.
We do not diagnose
We never interpret a named individual’s data to produce a condition or a treatment. That is a regulated determination and it belongs to someone who can examine the person and be accountable for the answer. Cost: the single most requested feature, permanently off the roadmap.
We hold no reference ranges
Not in the app, not in the database. We read the range the laboratory printed. Cost: no health score, no traffic lights, no single verdict — all of which require a threshold we have chosen not to own.
We do not route you to a provider
We say who to speak to and how soon — a category and a timeframe. Never a specific clinic, never a number. Cost: referral fees, which in this sector are substantial and which we have closed off entirely.
We never recommend a supplement
Information appears only about something the person named or a topic they chose to follow. No lists, no suggestions beside results. Cost: the most obvious affiliate revenue in consumer health.
We do not sell health data
Not to advertisers, not for insurance or eligibility decisions, and we do not train on information that could identify anyone. Cost: an entire business model that several comparable products run on.
We draft; we never issue
Nothing leaves a clinic without a clinician signing it. Cost: the automation ceiling is lower than it could be, deliberately.
Why publish this
Because a company’s constraints are easier to verify than its claims. Anyone can say they are careful. A list of things you have refused to build, with what each one cost, is checkable — and in health that is the only kind of trust worth asking for.
This article explains how our technology works. It is health information, not medical advice.